TERMS AND CONDITIONS OF SALE AND SERVICE
These Terms and Conditions of Sale and Service (the “Agreement”) govern the sale, licensing and delivery of Products and Services by Koi Computers (“Koi Computers”) to you (the “Customer”) and are effective as of the date Customer places an order to Koi Computers. Unless Customer has another valid agreement with Koi Computers, the following terms and conditions will apply.
A. “Confidential Information” means any information disclosed by one party to another under this Agreement which is, prior to or at the time of disclosure, identified in writing as confidential or proprietary or which from the context of disclosure ought reasonably be understood to be confidential or proprietary. Koi Computers’ Confidential Information includes the terms and conditions of this Agreement, including any prices or discounts offered by Koi Computers, and any information regarding the Products (including without limitation performance characteristics or specifications) or otherwise about Koi Computers’ business or the Koi Computers’ Technology.
B. "Exhibits" means attachments that describe or otherwise apply to the sale or license of Products or Support as attached hereto or otherwise mutually executed by the parties.
C. "Intellectual Property Rights" means any and all right, title and interest in and to any and all trade secrets, patents, copyrights, service marks, trademarks, mask works, know-how, trade names, rights in trade dress and packaging, moral rights, right of privacy, publicity and similar rights of any type (including any applications, continuations, or other registrations) under the laws or regulations of any foreign or domestic governmental, regulatory, or judicial authority.
D. “Order” means a purchase order for Products, Services and/or Support by Koi Computers accepted by Koi Computers in accordance with Section 2 below, or other type of finalized order document accepted by Koi Computers.
E. “Koi Computers Technology” means the technology, Software, designs, engineering details, schematics and similar data related to or incorporated in the Products and all copies, modifications and derivative works thereof.
F. "Products" means hardware, software, documentation and/or parts that are offered by Koi Computers hereunder.
G. “Services” means any installation, setup or other professional services ordered by Customer that relate to the Products provided by Koi Computers directly or through a third-party.
H. "Software" means any software programs provided by Koi Computers.
I. "Software License" means the Software license grant and general license terms as outlined below or as included or downloaded with the Software.
J. "Support" means hardware maintenance and repair and other standard support services provided by Koi Computers as described in the Support Packages descriptions available at www.koicomputers.com/warranty/, an applicable Koi Computers Service Exhibit, or through the Koi Computers customer online support portal located at www.koicomputers.com/technicalsupport/.
K. “Third Party Software” means any Software or software programs that is not developed by Koi Computers.
2. Order Acceptance
Customer may submit purchase orders specifying the Products, Services or Support requested and referencing this Agreement. Purchase orders are deemed accepted by Koi Computers upon Koi Computers’ order confirmation or shipment of the Products or commencement of the Services. Orders must have a shipment request date of less than ninety (90) days from date of purchase order.
All Products delivered pursuant to this Agreement shall be shipped Freight on Board origin to the Customer address set forth in the Order, unless otherwise mutually agreed in writing. Koi Computers will use its best efforts to ship Products as soon as possible; however, Customer must allow up to thirty (30) business days from Order acceptance by Koi Computers for delivery. For clarity, the foregoing does not constitute a guarantee of the timeframe for delivery.
Orders may not be cancelled or deliveries rescheduled without the written agreement of Koi Computers.
5. Prices; Fees; Taxes; Security Interest
Product prices and Service fees (including License Fees) are as quoted at time of purchase. Prices and fees are valid for the period quoted by Koi Computers, and are exclusive of all excise, value-added, sales, use, property and other taxes and duties. Koi Computers will collect, and Customer will pay to Koi Computers, all applicable value-added and sales taxes on the Products sold to Customer, unless Customer has provided Koi Computers with an appropriate exemption certificate for the delivery location.
6. Payment Terms
Koi Computers shall retain a first-priority purchase money security interest in all Products sold to Customer until the purchase price has been paid in full. Koi Computers is authorized to file this Agreement, any Order or purchase order submitted under this Agreement, and any other forms, financing statements or other documents necessary to perfect Koi Computers’ security interest. Customer agrees to provide any information (e.g., copies of its certificate of incorporation to confirm location for UCC purposes), and execute any such documents, and otherwise assist Koi Computers, to perfect such interest without charge to Koi Computers. Customer hereby ratifies any such filings previously made by Koi Computers in connection with security interests in Products.
Unless otherwise specified or set forth in an Exhibit, subject to credit approval by Koi Computers, all payments are due thirty (30) days from date of invoice. Payment may be due in full upon order confirmation by Koi Computers and Koi Computers reserves the sole right to request payment in advance of shipment, in which event Koi Computers shall promptly notify Customer and may delay shipment until payment is received.
Any payment not made when due shall be subject to a late payment charge on the past due balance in the amount of one and one half percent (1½%) per month or the legal maximum, whichever is less. Customer shall reimburse Koi Computers for all costs, including collection agency costs, reasonable attorney fees, and court costs incurred to collect any unpaid or disputed amounts. For the purpose of this provision, past due balance shall include, but is not limited to, any set-offs taken by Customer, refunded amounts or failure to make timely payments.
7. Electronic Business
Customer and Koi Computers agree that business conducted electronically in a mutually-agreed manner will be subject to the same rights, obligations and terms as are delineated in this Agreement.
8. Shipping Charges
Unless otherwise specified on an Exhibit or otherwise in writing by Koi Computers, shipping and handling charges will be paid by Customer.
9. Title and Risk of Loss
Title and risk of loss for hardware Products (other than any Software and any Services work product) shall pass to the Customer upon shipment from Koi Computers or delivery to Customer's carrier. Title to Software and Services work product and all copies thereof shall remain with Koi Computers or the applicable licensor(s).
10. Intellectual Property Rights
Notwithstanding anything to the contrary in this Agreement, except for the limited rights expressly provided herein, Koi Computers and its suppliers have and will retain all rights, title and interest (including without limitation all Intellectual Property Rights) in and to the Koi Computers Technology.
Customer shall not (and shall not allow any third party to): (i) decompile, disassemble or otherwise reverse-engineer the Software or other Products or attempt to reconstruct or discover any underlying ideas, source code, algorithms, file formats or programming interfaces by any means whatsoever (except and only to the extent that applicable law prohibits or restricts reverse engineering restrictions, and then only with prior written notice to Koi Computers); (ii) distribute, sell, sublicense, rent, lease or use the Software for time sharing, hosting, service provider or like purposes; (iii) remove any product identification, proprietary, copyright or other notices in or on the Products; (iv) modify or create a derivative work of any part of the Products, or incorporate any part of the Products into or with other software or hardware, except to the extent expressly authorized in writing by Koi Computers; (v) publicly disseminate performance information or analysis (including, without limitation, benchmarks) from any source relating to the Products; or (vi) copy Third Party Software onto any public or distributed network.
Koi Computers may use any feedback or suggestions Customer provides to Koi Computers regarding the Products.
No Product returns are permitted.
12. Product Change / Discontinuance
Koi Computers reserves the right to alter Product offerings at any time. Koi Computers shall put forth all reasonable efforts to adhere to Customer specifications, but due to technological advancements and fluctuations in supplier availability, substitute conforming goods may be used to ensure quality, functionality and performance.
13. Confidential Information
A party receiving Confidential Information (“Receiving Party”) must keep it confidential using the same standard of care that it exercises with respect to its own information of like importance, and may use or disclose it only for the purposes for which it was provided under the Agreement. Confidential Information may be disclosed only to employees or contractors with a need to know and obligated in writing to the Receiving Party under similar confidentiality restrictions. The Receiving Party shall remain responsible for such persons’ compliance with such confidentiality restrictions.
The provisions of this Section 13 shall not apply to information that the Receiving Party already lawfully knew, that is or becomes public through no fault of the Receiving Party, that was independently developed by the Receiving Party or that was rightfully obtained by the Receiving Party from a third party. The Receiving Party may make disclosures to the extent required by law, provided the Receiving Party notifies the other party in advance and cooperates in any effort to obtain confidential treatment.
The parties acknowledge that unauthorized use or disclosure of Confidential Information may cause substantial harm for which damages alone may not be a sufficient remedy. In event of actual or threatened use or disclosure by the Receiving Party, the other party shall be entitled to seek appropriate equitable relief in addition to whatever other remedies it might have at law or otherwise.
14. Data Privacy
Customer agrees to allow Koi Computers to store and use Customer's contact information in connection with the business relationship between Customer and Koi Computers, including processing of orders, support information, and providing information on new products, promotions and events.
15. Geographic Scope and Governing Law
This Agreement covers sales within the United States only. This Agreement and any Order issued hereunder shall be governed by the laws of the State of Illinois. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. The parties hereby agree and consent that any dispute relating to the Products sold hereunder shall be subject to exclusive jurisdiction and venue of the state and federal courts in DuPage County, Illinois.
Customer agrees that Products, Support, Services work product, Koi Computers Technology, tools and technical data delivered to Customer by Koi Computers may be subject to U.S. export controls or the trade laws of other countries. Customer shall not allow any third-party to remove or export from the United States or allow the export or re-export of any part of the Products: (i) into (or to a national or resident of) any embargoed or terrorist-supporting country; (ii) to anyone on the U.S. Commerce Department’s Table of Denial Orders or U.S. Treasury Department’s list of Specially Designated Nationals; (iii) to any country to which such export or re-export is restricted or prohibited, or as to which the United States government or any agency thereof requires an export license or other governmental approval at the time of export or re-export without first obtaining such license or approval; or (iv) otherwise in violation of any export or import restrictions, laws or regulations of any United States or foreign agency or authority. Customer agrees to the foregoing and warrants that it is not located in, under the control of, or a national or resident of any such prohibited country or on any such prohibited party list. The Products are further restricted from being used for the design or development of nuclear, chemical, or biological weapons or missile technology, or for terrorist activity, without the prior permission of the United States government.
Customer shall request written confirmation of Koi Computers' ability to fulfill orders for international destinations prior to order placement, and agrees to incur and be responsible for all applicable shipping costs, duties and taxes.
Customer agrees and represents that purchases are for internal use only, and not for resale. Customer warrants that it will not transfer title of Products to another party by any means for a minimum of one year from the date of invoice. Customer agrees to follow required licensing transfer terms or restrictions for any Third Party Software transferred with Products after the one-year period. For clarity, the foregoing applies to individual purchases by Customer only. Any general commercial resale of multiple units of Products shall be conducted under a separate written reseller agreement with Koi Computers.
18. Limited Warranty
A. Hardware Warranty
Koi Computers warrants hardware Products to be free from defects in material or workmanship, unless otherwise specified on the Order, for a period of three (3) years from date of invoice. Koi Computers will, at its option, repair or replace the affected Products, provided that Customer agrees to follow the RMA Process as outlined in the Koi Computers Warranty Procedures available at www.koicomputers.com/warranty/. This subsection (i) sets forth Customer’s sole remedy and Koi Computers’ entire liability for any breach of the hardware warranty set forth herein.
B. Software Warranty
For Third Party Software that is included in or provided with the Products, Koi Computers makes no claims or warranties and has no liability whatsoever.
C. Warranty Transfer
Subject to Section 17 above, if Customer transfers a Product to another end-user, warranty service is available to that end-user for the remainder of the warranty period.
D. Warranty Exclusions
Any warranty expressed or implied shall not apply to defects or malfunctions arising from:
i. products, services or software supplied by a third party or Customer,
ii. improper or inadequate maintenance by Customer,
iii. unauthorized modification to Products or Services work product,
iv. unsuitable physical or operating environment
v. loss or damage in transit
Adding or changing any components against the advice of a Koi Computers technical support representative shall void the warranty of the affected Product. Any indication that the serial number of a Product has been altered or tampered with shall also void the warranty.
Koi Computers does not warrant that the operation of Products will be uninterrupted or error-free. Under no circumstances shall Koi Computers be held responsible for the loss of data or software. The warranties provided herein will apply only to those Products which are branded by Koi Computers. Koi Computers does not warrant any non-Koi Computers-branded products supplied by Koi Computers to Customer; however, Koi Computers shall pass through to Customer any applicable warranty terms and license terms in the case of Third Party Software, from the original manufacturers, to the extent available.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE EXPRESS WARRANTIES IN THIS SECTION (R) ARE THE EXCLUSIVE WARRANTIES FOR THE PRODUCTS, AND EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTON (R), THE PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND ANY OTHER WARRANTY, EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, IS HEREBY EXCLUDED.
E. Disposition of Materials Subject to Warranty Exclusion
In the event that Koi Computers determines a defect in a Product results from any cause listed in Section (D) (Warranty Exclusions) above, Koi Computers shall use reasonable efforts to notify the Customer of such determination within three (3) business days of receipt, at which time Koi Computers will dispose of excluded components, or if elected by Customer, return them at Customer's expense.
F. Warranty Repair Shipment Charges
Warranty Repairs within Thirty (30) Days of Product Shipment: Shipment fees for the return of defective Product to Koi Computers and return of repaired or replacement Product to Customer shall be borne by Koi Computers, provided Customer follows the RMA Procedure as outlined in the Koi Computers Standard Warranty at: www.koicomputer.com/warranty.
Warranty Repairs after Thirty (30) Days of Product Shipment: Customer shall pay for shipment fees for the return of defective Product to Koi Computers. Koi Computers shall ship repaired or replacement Product at its expense, provided Customer follows the RMA Procedure as outlined in the Koi Computers Standard Warranty at available at www.koicomputer.com/warranty.
Warranty Repairs for Products Exported by Customer: Customer agrees to incur and pay all shipping costs, duties and taxes for Products sent to Koi Computers for repair or replacement, including costs incurred to send repaired/replaced items back to Customer.
G. No Fault Found
In the event that Koi Computers determines “no fault found” for components or Products returned to Koi Computers for warranty repair or replacement, Koi Computers shall notify the Customer of said condition and return the components or Products to the Customer. Koi Computers shall reserve the right to invoice the Customer for costs incurred for component testing, and shall return the components at Customer's expense.
19. Installation and Acceptance
Products are deemed to be installable by Customer, unless deemed otherwise in writing by Koi Computers. For Products deemed Customer-installable, acceptance by Customer is deemed to be the date of shipment from Koi Computers. For Products where installation is included in the purchase price or the Services, acceptance by Customer is deemed to occur upon completion of installation by Koi Computers. If Customer schedules or delays installation for more than thirty (30) days after shipment, then Customer acceptance shall be deemed to occur on the thirty- first day after shipment.
20. High Risk Applications
Products are not designed or tested for use in high-risk activities. Koi Computers shall not have any liability for, and Customer shall indemnify and hold Koi Computers harmless, from all loss, damage, expense or liability Koi Computers incurs in connection with the Customer’s use of Products in any high risk activity, including, but not limited to, the operation of nuclear facilities, medical systems, life support systems, weapons systems, aircraft navigation or communication systems, or air traffic control.
21. Limitation of Liability and Remedies
KOI COMPUTERS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA. KOI COMPUTERS SHALL NOT BE LIABLE FOR LOST PROFITS, LOST BUSINESS, LOST SOFTWARE OR DATA, OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES. UNDER NO CIRCUMSTANCES SHALL KOI COMPUTERS BE LIABLE FOR ANY THIRD-PARTY CLAIMS AGAINST THE CUSTOMER. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, KOI COMPUTERS IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT.
22. Third Party Software
Third Party Software is subject to the licensing terms or other allocation of Intellectual Property Rights determined by the original manufacturer. Third Party Software may include open source software and be subject to open source software license terms. Koi Computers makes no warranty and has no responsibility or liability for any Third Party Software, but may provide support for Third Party Software if separately agreed. License Transfer, Copy or Backup (for archival purposes), Termination, and Assignment are subject to the terms of the Third Party Software Developer or Manufacturer.
23. Assignment; Subcontractors
Neither party may assign or otherwise transfer any of its rights or obligations under this Agreement without the prior written consent of the other party and any attempt to do so will be void. Notwithstanding the foregoing, Koi Computers may assign this Agreement without Customer’s consent to an affiliate or any other entity in connection with a reorganization, merger, consolidation, acquisition, or other restructuring involving all or substantially all of the voting securities or assets of Koi Computers. Koi Computers may use subcontractors in the performance of its obligations, in which case Koi Computers will remain responsible for the performance of its subcontractors.
24. Agreement Termination / Modification
This Agreement will have an initial term of one (1) year and will automatically renew on an annual basis, unless either party provides written notification to the other of its intent to cancel at least ninety (90) days prior to the anniversary date of the agreement. Koi Computers may modify the terms of this Agreement prospectively by providing ninety (90) days written notice of the change and effective date; however, any changes will apply only to new orders received after the effective date.
Either party may terminate this Agreement if the other does not comply with any of its material terms, provided the other has notified the party who is not complying in writing of the material breach and given sufficient time, but not more than thirty (30) days, to remedy the breach. In addition, Koi Computers may terminate this Agreement effective immediately by written notice (i) upon liquidation, dissolution, merger, consolidation, or sale of substantially all of the assets of Customer or upon any material change in the management or control, direct or indirect, of Customer, or (ii) in the event that any proceedings are commenced against Customer or if Customer seeks protection under bankruptcy, insolvency, or other debtor’s relief law, and such proceedings are not dismissed within sixty (60) days after the date of commencement thereof.
The following provisions will survive any expiration or termination of this Agreement: all unpaid fee obligations, Section 9 (Title and Risk of Loss), Section 10 (Intellectual Property Rights), Section 13 (Confidential Information), Section 15 (Geographic Scope and Governing Law), Section 16 (Exports), Section 17 (Resale), the disclaimers and exclusions in Section 18 (Warranty), Section 20 (High Risk Applications), Section 21 (Limitation of Liability and Remedies), all Software use restrictions and limitations in Section 22 (Third Party Software), and Sections 23 through 26 (Assignment; Subcontractors, Agreement Termination/Modification, Force Majeure, Entire Agreement; General).
25. Force Majeure
If the performance of this Agreement, or any obligation hereunder, except the making of payments hereunder, is prevented, restricted or interfered with by any act or condition whatsoever beyond the reasonable control of the affected party, including, but not limited to, acts of God, acts of civil or military authority, failure or interruption of utilities, fires, floods, earthquakes, riots, wars, sabotage, or governmental actions, the party so affected, upon giving prompt notice to the other party, shall be excused from such performance to the extent of such prevention, restriction or interference.
26. Entire Agreement; General
This Agreement, along with any Exhibits, if any, constitutes the entire, final, complete and exclusive agreement between the parties regarding the subject hereof and supersedes any and all prior or contemporaneous agreements, understandings, and communication, whether written or oral. This Agreement may not in any way be modified, changed or amended except by a written instrument duly executed by an authorized officer of each party. Any terms and conditions of Customer’s purchase orders or other like documentation shall have no force or effect. All waivers must be in writing. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. This Agreement may be executed in counterparts, each of which will be considered an original, but all of which together will constitute the same instrument. If any provision of this Agreement is adjudicated to be unenforceable, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
The relationship established by this Agreement is that of independent contractors. Customer may not incur any obligation or commitment on behalf of Koi Computers unless specifically approved in writing, in advance by an authorized Koi Computers executive. Customer is responsible for all of its employees and agents and its labor costs and expenses.
Except as otherwise specified, all notices shall be in writing and may be delivered by facsimile, USPS, or overnight delivery service, to the applicable address indicated on the invoice or to such other address as the parties shall specify by written notice. Any such notices to Koi Computers shall be sent to the attention of the Contracts Compliance.